Claims Eval provides superior customer service to our staff by meeting turnaround times and ensuring regulatory physician match in each state. Claims Eval remains current on all utilization review and regulations for each state. They customize our referral process…are flexible and accessible either by phone, fax or e-mail. If there is ever a question, our employees feel comfortable picking up the telephone for clarification. Due to (our) vast variation of clients and business needs, we have many choices. (We) stay with Claims Eval as their product is high quality and is defendable in any court.
As a UR provider that handles multi-state jurisdictions I am extremely pleased with the comprehensive services provided by Claims Eval. Through utilization of this company we have realized an overall improvement in the timeliness and quality of our Peer Clinical Reviews. In our Internal Quality Assurance process, Claims Eval consistently scores the highest over all other review organizations that we utilize, and are consistently at 100 percent compliance with all standards. We have enjoyed an easy and pleasant working relationship with Claims Eval and the level of flexibility demonstrated to strive to meet our needs is much appreciated. I have also had the opportunity to tour the site of this operation and am impressed with the innovative workflows and capabilities that allow Claims Eval to exceed our expectations.
All (Claims Eval) decisions have been returned in a timely fashion; have passed our internal quality assurance standards without the need for modifications; and have been matched to appropriate physician specialties as deemed necessary. On several occasions Claims Eval has ‘bailed us out’ when we were short-handed and unable to complete a request internally. The staff has always been pleasant and accommodating. (We) recommend the utilization review services of Claims Eval without reservation.
Claims Eval has proven to be a valuable asset to our business. They have maintained compliance with the ever-changing workers’ compensation UR regulations and have a vast resource of state and national guidelines to support their determinations. Their physicians maintain thorough and high-quality reviews that set this organization apart from their competitors.
I have found Claims Eval’s services to be extremely valuable and cost effective. Their turn-around time is superb and their customer service skills rival those of larger companies. I have always found them eager and willing to answer all questions and accessible. The principals and the rest of the Claims Eval staff have ‘gone the extra mile’ for my company on many occasions.